24/7 Help Available · COVID-19 Precautions · Learn More
24/7 Help Available · COVID-19 Precautions · Learn More

FAQs

Have additional questions? We would love to help. Contact us today to get started and learn more.

WHAT IS TREATMENT LIKE?

Our programs rely on structure. Clients can expect a full daily schedule that includes therapy and activities for both the individual and the larger group. Our treatment team includes multiple professionals who collaborate to provide individual support to each client. Treatment programs include group and individual therapy, recreational therapy, and medication management as needed.

WHAT DO YOU ASSESS AS PART OF THE FREE ASSESSMENT?

Our goal with the first assessment is to better understand the client’s needs so that we can determine the most appropriate treatment. To that end, we discuss with the client their medical history and current issues, and we determine what level of crisis the client is in. If Johnstown Heights does not offer the appropriate level of care, or if the client decides that our facility will not fit their needs, we will provide the client with recommendations for seeking treatment elsewhere.

If a client presents an immediate physical threat to themselves or others, we may decide to place them on 72-hour involuntary hold so that we can stabilize them. Once stabilized, the client can then enter the treatment program. 

DO I NEED TO HAVE A FORMAL REFERRAL TO GET AN ASSESSMENT?

No. We encourage anyone (a family member or close friend, or the client themselves) to call us at any time to begin an assessment.

HOW DO I KNOW IF I NEED HELP?

If you believe you need help with a chemical dependency or a mental health issue, we suggest that you follow that impulse. A call to our admissions team is free, along with the initial assessment. We can help you determine what level of care you need.

WHAT ARE CASE MANAGEMENT AND DISCHARGE PLANNING, AND WHAT DO THEY INCLUDE?

Case management and discharge planning begin as soon as you are admitted to Johnstown Heights. Case management refers to your opportunity to work with your therapist to establish and keep track of treatment goals. Discharge planning helps you decide what treatment options you want to pursue after you return home. Our team can refer you to a local counselor, support services, or group therapy meetings as appropriate.

WHAT IS RECREATIONAL THERAPY?

As the name implies, recreational therapy uses recreational activities (like sports, exercise, music, and art) to give clients a fun outlet for expressing themselves outside of traditional talk therapy. Recreational therapy gives clients a chance to socialize, deepen friendships, and learn something new that can enrich their daily life after discharge.

WHAT IS GROUP THERAPY LIKE?

Group therapy is the foundation of our mental health and addiction treatment programs. In small groups, clients discuss their challenges with guidance from a qualified therapist. Even those who may initially be reticent about sharing with a group come to value the experience. Group therapy reminds clients that they are not alone and that they can gain encouragement and strength from listening to the stories of others.

WHAT IS FAMILY THERAPY AND HOW IS THIS COORDINATED?

Family members of our clients are invited to participate in weekly family therapy sessions led by the assigned program therapist. Drawing from the principles of family systems therapy, our therapists help families learn how to effectively communicate, how to cope with their loved one’s mental health issues or addiction, and how to support each other throughout the recovery process.

WHAT IS INDIVIDUAL THERAPY AND HOW DOES IT WORK?

In individual therapy, a client meets one-on-one with their assigned therapist. By talking with the therapist, the client comes to better understand their mental health or substance use issues and gain tools for problem-solving, stress management, and dealing with any underlying trauma that may be driving their condition. Our clients have the opportunity to meet individually with their therapist several times throughout treatment.

WHAT HAPPENS WHEN MY FAMILY MEMBER OR FRIEND IS DISCHARGED?

The discharge plan for your family member or friend will be in place well before actual discharge. We will handle all medication orders in advance, schedule a follow-up appointment with the client’s counselor, and arrange counseling for the client with someone near their home.

WHAT IF MY FAMILY MEMBER OR FRIEND DOESN’T BELIEVE THEY NEED HELP?

Those who struggle with mental health or substance use issues are often in denial about the severity of their condition. As a concerned loved one, you can start by gathering information about the condition and about treatment options. Our admissions counselors will be happy to answer any questions you have. When you approach your loved one with treatment information, they may be willing to talk with you about their situation. Be supportive, compassionate, and honest with them. If you believe your loved one is a danger to themselves or someone else, call 911 immediately.

WHAT IF YOU GIVE SOMEONE AN ASSESSMENT AND DECIDE YOU ARE NOT THE RIGHT PLACE FOR THEM? WHAT HAPPENS NEXT?

Sometimes our facility may not be equipped to successfully handle someone’s specific needs. In that case, we provide that person with resources and options for seeking treatment elsewhere. We want to make sure that no one loses hope or feels overwhelmed by the process of finding treatment that best meets their needs.

HOW DO VISITING HOURS WORK FOR THE INPATIENT UNIT?

Visitors can be a wonderful source of encouragement for our clients. To ensure that the visit is a positive experience, all visitors must be pre-approved by both the client and their counselor. Your loved one’s counselor will help you prepare for your visit so that you know what to expect.

HOW ARE THE SERVICES PAID FOR? IS THERE ANYTHING I NEED TO DO?

Johnstown Heights accepts most commercial insurances as well as Medicare, Medicaid, and Tricare. Our admissions team will communicate with your insurance provider to determine coverage and will provide this information to you prior to admission.

WHAT ARE SOME OF THE REASONS I MIGHT SEND A PATIENT OR CLIENT TO YOU FOR HELP?

We accept clients at any stage of their mental health or substance use journey. Our intensive environment supports those with mild or severe behavioral health challenges, including depression, anxiety, and PTSD.

WHAT IS YOUR TREATMENT APPROACH?

We do not believe in a cookie-cutter approach to treatment. Each client is a unique individual with unique needs. Our intensive intake and assessment process helps us tailor a specific treatment plan for that client. Group and individual therapy, recreational therapy, and medication management are part of most treatment plans.

WHAT SHOULD A CLIENT EXPECT?

We offer our clients a safe, welcoming, non-judgmental environment that allows them to focus on their personal goals and wellness. Clients can expect a high level of professionalism and expertise from our physician-led multidisciplinary clinical team.

WHAT IS THE HOSPITAL ENVIRONMENT LIKE FOR PATIENTS?

Johnstown Heights is not a typical hospital environment. We strive to offer a warm, home-like atmosphere where clients can feel safe and welcomed. Our facility includes outdoor courtyards, a gymnasium, and plenty of windows to allow natural light to enter rooms.

WE ARE READY TO HELP YOU OR YOUR LOVED ONE TODAY.

Offering mental health and substance use disorder treatment programs for adults